Please be advised that we cannot ship any merchandise to PO Box addresses.
Standard Ground Shipping – Small Parcel UPS and FedEx Items
The Light House offers FREE SHIPPING on selected items able to ship via UPS or Federal Express Ground, and during some promotional periods for orders that are $299.00 or greater. This Free Shipping Offer is applicable only to orders shipping to the 48 continental United States. Actual shipping costs will be incurred for orders shipping to Alaska, Hawaii or Puerto Rico. Please call our store at 956-423-6664 for a shipping quote to these areas.
Orders less than our Free Shipping limit will incur a standard processing and handling charge of $5.00. Orders cannot be combined for the purposes of this free shipping offer.
Truck Freight – Large & Oversized Items
Large items, such as large foyer chandeliers and torchiere floor lamps, may ship via truck freight. Orders containing items that must ship via truck freight will incur a $65 surcharge for each item that must ship via freight. Items that must ship via truck freight are marked as such on the individual product pages of this site, and are determined by the manufacturers' submitted carton dimensions and shipping weight.
Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address.
If you require special assistance with a Truck Freight delivery, additional services like inside delivery and lift gate are available at an additional charge.
At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer – not the driver.
If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policies for full details.
A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready for your visit. Orders that are arranged to be picked up will be charged in full once the merchandise arrives at the showroom – not when it is picked up.
Shipping Lead Times
The Light House strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent.
The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped.
If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at 956-423-6664 to inquire about expedited shipping services.
The Light House is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.
Training On XOLogic Features
If you have any questions on how to use any of the available XOLogic features, use the link below.
For Any Other Questions:
Fill in the form below for any questions that fall outside the scope of our existing training videos. We will respond promptly and help in whatever
capacity that we can. If you would like to speak with us directly, you can reach us Monday through Friday from 8AM to 5PM Mountain standard time by
calling 1 (866) 684-4134.